Privacy Policy
Last Updated: January 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a deposit, or contact us for support. This may include your email address, username, cryptocurrency wallet addresses, and transaction history. We also automatically collect certain information when you use our platform, including your IP address, browser type, and device information.
2. How We Use Your Information
We use the information we collect to: provide, maintain, and improve our services; process transactions and send related information; send you technical notices, updates, and support messages; respond to your comments and questions; monitor and analyze trends, usage, and activities; detect, investigate, and prevent fraudulent transactions and other illegal activities; and personalize and improve your experience.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: with your consent; to comply with legal obligations; to protect our rights and prevent fraud; with service providers who assist in our operations; or in connection with a merger, acquisition, or sale of assets.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure.
5. Cookies and Tracking
We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our platform may not function properly without cookies.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are kept for a minimum of 5 years for regulatory compliance.
7. Your Rights
You have the right to: access your personal information; correct inaccurate data; request deletion of your data; object to processing of your data; request data portability; and withdraw consent at any time. To exercise these rights, please contact us through our support channels.
8. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.